Returns, Terms & Conditions
Returns
Return Merchandise Authorization Procedure
Please contact Brinn Inc. to obtain a Return Mechandise Authorization (RMA) number in the event that you need to return an item for service or replacement. Do not return any product(s) until you have received a RMA number. Brinn Inc. reserves the right to refuse shipments that do not have a valid RMA number. All products must be sent in secure packaging to avoid any shipping damages. Please call (989) 686-8920 to obtain a RMA number.
Terms and Conditions
Billing Terms
Brinn Inc.'s standard terms are COD unless a warehouse distributor has been previously approved for open account. Open account status will require an appropriate credit application approved and on file at Brinn Inc. Open account terms are Net 30.
Credit memos will be deducted from the gross amount due. No cash refunds will be given against open credit balances. Any credit balances must be offset by future purchases. All costs, charges and other fees related to export shipments and/or letters of credit shall be paid by the customer.
Freight Terms
The FOB shipping point for Brinn Inc. is Bay City, Michigan. Orders of 25 transmissions or more to one location will qualify for prepaid freight. Prepaid freight orders will be made on a common carrier of our choosing. Back orders will be shipped with the next qualifying order unless special arrangements are made by the customer.
Brinn Inc. will make UPS, Airfreight or Parcel Post drop shipments for its open account warehouse distributors subject to the following condition: The distributor will be responsible for all charges incurred by a refused shipment. A 15% restocking charge will be charged to the distributor.